Is it possible to speak to someone at Luxury Brand Brokers?
Yes, of course. In fact we love to speak to our clients. Please call our Client Care team on +44 7990 484363 or submit an enquiry.

Do you have a showroom with all your products on display?
No. We currently do not have a showroom. Our office in London’s Hatton Garden can be visited by appointment only. Please click here to request an appointment.

Do you offer international delivery?
Yes. We can arrange fast and secure worldwide delivery from the UK via DHL.

I live outside of the UK. Will I need to pay pay import tax and duties in my country?
Yes. You will be responsible for paying any import tax or duties required for your delivery to clear customs in your country.

Is there VAT on pre-owned jewellery in the UK?
No. There is no VAT when buying or selling pre-owned jewellery in the UK.

Do you buy pre-owned jewellery?
Yes. We buy pre-owned luxury branded jewellery. Click here to find out more.

If I’m not happy with my purchase can I return it? 
Yes. We offer a 14 day no quibble Money Back Guarantee. If for any reason your are not happy with your purchase, please notify us within 14 days. Once we have received the item back from you and it has been inspected, we will issue a full refund of the purchase price, excluding the cost of the original postage and packaging. The buyer is responsible for any return postage costs and should ensure that the item is fully insured.

Are all the products listed on your website guaranteed to be authentic?
Yes. All items are fully checked and authenticated by our experts prior to listing for sale on our website.

Do all items come with their original boxes and certificates?
Where available, we will supply the original box, certificate and other papers.

Are the photographs of items listed on your website of the exact item for sale?
Yes. We professionally photograph each item that we sell.